I purchased a file but I can't download it
As we are updating our new karaoke and play-back Internet service, please allow us delay to produce and transfer your order to our download server. Do not hesitate to contact us for a faster delivery or to cancel your order. MIDI files are all available for download in 24 hours max. MP3 back tracks require audio production and transfer.
How can I download my order ?
Please go to your account, login - then click on "View the orders I have made", or "Downloads" then select the order (View) and right click (or Option on a Mac) the download file link + "save as". You have 10 tries per file. Please contact us if you don't succeed to download your file.
Are all files ready for download after payment ?
We are updating our website in order to make all our of files available for download after payment. Availability depends on file format and production. We may have delay for audio production and/or files upload. Please answer to our delay confirmation email. If this delay does not meet your requirements, payment will be cancelled or account credited.
